1. Introduction to Air Cargo Operations
o Overview of air cargo industry
o Importance of efficient cargo operations
2. Air Cargo Regulations and Compliance
o International air transport regulations (IATA, ICAO)
o Cargo security and safety standards
3. Types of Air Cargo
o General cargo, special cargo (perishables, dangerous goods, live
animals)
o Unit Load Devices (ULDs) and their management
4. Air Cargo Handling Procedures
o Booking and reservations
o Cargo acceptance and rejection criteria
o Handling and storage techniques
5. Air Cargo Documentation
o Air waybills (AWB)
o Customs documentation and procedures
o Documentation handling best practices
6. Air Cargo Operations Management
o Planning and scheduling cargo flights
o Ground handling operations
o Risk management and contingency planning
7. Technology in Air Cargo Operations
o Automated cargo systems
o Tracking and monitoring technologies
8. Quality Control and Customer Service
o Quality assurance in cargo handling
o Customer service strategies for cargo operations
9. Emerging Trends in Air Cargo
o Sustainability initiatives
o Digitalization and future challenges
10. Case Studies and Practical Exercises
o Real-life scenarios and problem-solving exercises
o Group discussions and presentations
11. Final Assessment and Certification
