Course format:

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
•  Student performance will be based on an assessment

Prerequisites:

• There are no prerequisites for this course
•  Recommended level is Entry-level and Intermediate
•  The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn?

Upon completion of this course, you will be able to:

• Understand the specific air cargo ‘language’ and terms
•  Outline the end-to-end process overview of air cargo transportation from booking up to delivery to the consignee
• Use IATA’s The Air Cargo Tariff and Rules (TACT) manuals for specific country and carrier regulations
•  Apply the correct cargo acceptance procedures
•  Understand the conditions of carriage
•  Complete an air waybill, the official contract of carriage
•  Calculate air transportation charges
•  Provide a basic customer service skill set to participants

Course content:

• Overview of air cargo industry regulations
•  World geography and calculation of transportation times
•  Aircraft structure, layout, limitation, and Unit Load Device (ULD)
•  Handling facilities
•  Procedures
•  Special cargo
•  Cargo documentation
•  Basic rating
•  Carrier’s liability and valuation
•  Customer service skills

Activities:

• Group exercise
• Final examination

Who should attend?

This course is recommended for:

• Air cargo professionals
•  Air cargo handling agents
•  Air cargo general sales agents
•  Air cargo forwarders

Certificate awarded:

An INSPIRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.