This Vendor Management course is designed to cover the following modules:
Day 1
1.Introduction
- Who is a Vendor? What is Vendor Management
- Vendor Management Competencies
- Vendor Management Terms and Concepts
2. Looking at Things from the Vendor Perspective
- The engagement management process
- Stakeholder analysis
- Due diligence
- Defining high-level requirements
3. Starting on the Right Path
- Defining the engagement approach
- Defining warranties and remedies
- Defining requirements
- Kick-off meetings and work sessions
4. Managing Quality
- Defining quality management
- Quality control through the gating process
- Developing acceptance criteria
- Quality control: testing, reviews, and audits
5.Managing Relationship
- Relationship development process
- Contract negotiation strategies
- Client/vendor relationships
- Vendor performance evaluation
- Managing conflict
Practical ways in dealing with Vendor including some suggestion on Negotiations tactics when dealing with Vendor
6. Managing Change
- Scope and resources changes
- Requirements changes
- Estimating change reserves
- Dealing with change control
7.Monitoring Performance
- Performance-based monitoring
- Monitoring methods
- Use of performance standards
- What to measure
- Ways to measure
- How to monitor performance—tools and best practices
- Managing contract performance
- Actions and remedies
- Apply and reassess incentives
