Supervisors represent a vital link between employees and management, holding the power to shape productivity and team performance. In today’s evolving workplace, many new supervisors face uncertainty about their roles and responsibilities, often without prior experience in planning, leading, and managing through others.
The Certified Professional Supervisor (CPS)® program is designed to prepare both new and existing supervisors with the tools and techniques required to manage people effectively. It focuses on practical skills, such as delegation, coaching, leadership, conflict management, and communication, ensuring supervisors can lead with confidence and efficiency.
Delegation, one of the most valuable yet challenging managerial skills, is explored in detail, empowering participants to reduce workload, develop team members’ skills, and prepare for career advancement. The program also emphasizes coaching, role modeling, and leadership strategies that enhance employee engagement, motivation, and organizational success.
By the end of this course, participants will be equipped to:
Transition effectively into supervisory roles.
Apply leadership and communication strategies for team success.
Manage conflict and handle difficult employees.
Delegate effectively to build team capacity.
Coach and mentor employees to achieve workplace goals.
Develop the skills necessary to advance their own careers.
Course Outline
Module 1 – Foundation
Pre-assignment review
Making the transition
Responsibilities of a supervisor
Setting goals
Planning for success
Listening skills
Asking questions
Giving feedback
Asking for what you want
Giving instructions
Orders, requests, and suggestions
Managing conflict
Dealing with difficult employees
Dealing with others
The reciprocal quality of relationships
Module 2 – Supervisor Professional
Adjusting to your role
A supervisor’s responsibilities
Making plans
Setting goals
Leadership & Situational Leadership model
Problem employees
Synergy & trust
Team development
Communication skills & process
Motivation
Orientation & training
Providing feedback
Delegation
Dealing with conflict & discipline
Module 3 – Performance Management
The shared management model
Setting goals
Phase I: Preparation
Phase II: Activation
Phase III: Ongoing and Formal Evaluation
Module 4 – Delegation
Why delegate? What is delegation?
Pre-assignment review
Picking the right person
The delegation meeting
Giving instructions
Monitoring delegation
Practicing delegation
Giving feedback
Becoming a good delegator
Module 5 – Coaching
Defining coaching & two schools of coaching
Five critical coaching skills
Communication skills & non-verbal communication
Johari Windows
Learning styles and principles
Feedback methods
Benefits/consequences approach
Dealing with problem employees
When not to coach
Module 6 – Leadership Skills for Supervisors
Managing your time and energy
What makes a good leader?
Communication as a leadership tool
The commitment curve
Employee development models
Dealing with conflict and difficult issues
What successful leaders do
Module 7 – Conference and Event Management
Event planning essentials
Budgeting basics and managing contracts
Using the committee approach
Connecting with partners and sponsors
Advertising and marketing
Selecting the venue
Feeding the masses & business etiquette
Celebrating diversity
Selecting speakers & master of ceremonies
Adding the finishing touches
Event day roles
Closing the event and gathering feedback
Target Audience
New supervisors preparing for leadership roles
Experienced supervisors seeking professional certification
Team leaders, project managers, or unit coordinators in any field
Exam Information
Duration: 1 Hour 30 Minutes (90 Minutes)
Pattern: 100 Multiple Choice Questions (Pass mark: 80% – 80 correct answers)
Format: Online, non-proctored; can be taken anytime within 8 months
Attempts: Voucher valid for 2 attempts (re-purchase required after 2 failures)
Certification Validity: Lifetime
Accreditation: GAQM (Global Association for Quality Management)
