Course Objectives
By the end of this training, participants will be able to:
- Understand key leadership principles in hospitality
- Apply effective management techniques
- Motivate and lead teams successfully
- Improve workplace communication
- Manage conflicts and challenges professionally
- Make informed operational decisions
- Enhance team performance and productivity
Key Modules
1. Introduction to Leadership in Hospitality
- Leadership vs management
- Leadership roles in hospitality
- Key leadership qualities
2. Leadership Styles & Team Motivation
- Different leadership styles
- Building high-performing teams
- Employee engagement strategies
3. Communication Skills for Managers
- Effective workplace communication
- Briefing and feedback techniques
- Active listening skills
4. Decision-Making & Problem Solving
- Strategic thinking
- Handling operational challenges
- Time management
5. Conflict Management & Workplace Ethics
- Managing team conflicts
- Professional conduct
- Creating a positive work culture
Conclusion
This 8-hour training equips hospitality professionals with practical leadership and management skills to confidently lead teams, improve operational efficiency, and maintain high service standards in competitive hospitality environments
