Certified Information Technology Manager (CITM)®
In today’s rapidly evolving digital world, IT Managers must balance technical complexities with broader management responsibilities such as people, governance, risk, finance, and business operations. The CITM® Certification provides professionals with the essential knowledge and skills to manage IT effectively in complex organizational environments.
With most companies relying on IT for delivering business-critical services, IT managers face the challenge of high availability, fast-paced change, and innovation. CITM® prepares professionals to understand IT’s strategic role in modern business while enabling them to manage frameworks, systems, software, globalization challenges, and personnel effectively.
“IT Managers are not born, they are created.”
Course Details
E-Course Duration: 30 to 35 Hours
Exam Pattern: 80 Multiple Choice Questions (80% passing – 64 out of 80 correct)
Exam Duration: 90 Minutes
Exam Format: Online, non-proctored, available anytime within 8 months
Exam Attempts: 2 attempts with each voucher (additional vouchers available if required)
Certification Validity: Lifetime
Course Outline (Modules):
Module 1 – Foundation
Overview of Information Technology in the Workplace
Contributions of IT to the Workplace
The Challenge of Change
Six Major Trends and Implications for Management
Module 2 – Understanding and Interpreting Information
What is Information?
Interpreting Information
Characteristics of Information
From Information to Knowledge
Decision Making
Module 3 – Business Frameworks and IT
Frameworks for IT
IT-based Business Frameworks
Basics of Information Systems
Module 4 – Corporate IT Strategy
Modern Organizations
Organizational Flexibility
Strategic Issues of IT
Module 5 – Management Control of Information
Management Control
Information and Control
Management & Security Issues
Module 6 – IT and Globalization
Globalization’s Impact on Business
International Business Strategies
Managing IT Internationally
Transnational Virtual Firms & IT
Module 7 – Understanding Software and Database Technologies
Managerial Concerns
Programming Languages
Operating Systems
Mobile Technologies
Module 8 – Database Management
File Elements
DBMSs (Database Management Systems)
Databases in Systems Design
Module 9 – Building Information Systems
The Design Task
Systems Design Life Cycle
User-Oriented Design
Structured vs. Object-Oriented Design
Module 10 – Systems Design (Early Stages)
Systems Analysis
Survey & Feasibility Study
Identifying System Alternatives
Undertaking Systems Design
Target Audience:
IT Managers
Sales Consultants
Help Desk Managers / IT Marketing Professionals
Infrastructure Managers
General Manager IT / Assistant Directors
Team Leaders & Technical Managers
Senior System Engineers
Systems Team Leaders
