Course Objectives
By the end of this training, participants will be able to:
- Understand different types of disabilities and accessibility needs
- Communicate respectfully and effectively with guests
- Apply inclusive service practices
- Provide appropriate assistance without compromising dignity
- Identify and remove service barriers
- Promote a culture of inclusion within hospitality environments
Key Modules
1. Understanding Disabilities & Inclusion
- Types of disabilities (physical, sensory, cognitive, invisible)
- Common misconceptions
- Importance of inclusive hospitality
2. Communication Best Practices
- Respectful language and etiquette
- Assisting guests with hearing or visual impairments
- Handling sensitive situations professionally
3. Accessible Service Standards
- Physical accessibility awareness
- Room and facility considerations
- Restaurant and service area adjustments
4. Assisting Guests with Specific Needs
- Providing mobility support appropriately
- Supporting guests with service animals
- Managing emergencies inclusively
5. Creating an Inclusive Hospitality Culture
- Staff awareness and teamwork
- Complaint handling and service recovery
- Continuous improvement in accessibility
Conclusion
This 6-hour training empowers hospitality professionals to confidently deliver inclusive, respectful, and high-quality service to guests with disabilities, ensuring accessibility, dignity, and exceptional guest experiences for all.
