The course is divided into 3 modules:
Module 1 – Working within the private security industry
Module 2 – Working as a security officer
Module 3 – Conflict management within the private security industry
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Module 1
1.The private security industry
2.Legislation
3.Health and safety
4.Fire procedures
5.Emergencies
6.Communication skills and customer service
Module 2
1.The role of a security officer
2.The security officer and the law
3.Patrolling
4.Access and egress
5.Searching
6.Security technology and systems
7.Reporting and record keeping
Module 3
1.The principles of conflict management
2.Recognizing, assessing and reducing risk
3.Communicating and de-escalation in emotive situations
4.Problem solving strategies
5.Good practice following conflict
