The course is divided into 3 modules:
- Module 1 – Working within the private security industry
- Module 2 – Working as a door supervisor
- Module 3 – Conflict management within the private security industry
This publication is a must for organizations and trainers looking for professional, easy-to-understand, cost-effective materials. After each section you will have the opportunity to test delegate knowledge with an activity.
Curriculum
Module 1
- The Private Security Industry
- Legislation
- Health and safety
- Fire procedures
- Emergencies
- Communication skills and customer service
Module 2
- The role of a door supervisor
- Civil and criminal laws
- Arrest
- Working on a licensed premise
- Searching
- Drugs
- Emergency procedures
- Recording incidents and crime scene preservation
Module 3
- The principles of conflict management
- Recognizing, assessing and reducing risk
- Communicating and de-escalation in emotive situations
- Problem solving strategies
- Good practice following conflict.
