Certified Quality Manager (CQM)
Certification Overview
The CQM Certification leads and champions process improvement initiatives—that can have regional or global focus—in various service and industrial settings. CQM / COEM facilitates and leads team efforts to establish and monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps develop measurement systems to determine organizational improvement.
Certified Quality Managers should obtain certification to develop their professional skills. The Certified Quality Manager should manage projects supporting strategic objectives and motivate human resource in the support of organizational goals. The CQM Certification should be able to motivate and evaluate staff, manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ knowledge management tools and techniques in resolving organizational challenges.
Exam Information
• The exam comprises of 40 Multiple Choice Questions out of which the candidate needs to score 70% (28 out of 40 correct) to pass the exam.
Duration of Exam
• The total duration of the exam is 1 hour (60 Minutes).
Certification Validity
• Certified Quality Manager (CQM) Certificate is valid for life.
Target Audience
Quality managers or individuals looking to achieve their Certification in Certified Quality Manager. Quality personnel who are preparing for the exam or want to further their professional development along with Quality Auditors, Engineers, and Managers who are interested in a refresher course should attend.
Course Modules
Module Information – 1
• Quality and Global Competitiveness
• Quality Management, Ethics, and Corporate Social Responsibility
• Quality Culture: Changing Hearts, Minds, and Attitudes
• Strategic Management: Planning and Execution for Competitive Advantage
• Partnering and Strategic Alliances
• Customer Satisfaction, Retention, and Loyalty
• Employee Empowerment
Module Information – 2
• Leadership and Change
• Team Building and Teamwork
• Effective Communication
• Education and Training
• Overcoming Politics and Negativity
• Conflict in the Workplace
• ISO 9000 and Total Quality: The Relationship
• Overview of Total Quality Tools
Module Information – 3
• Problem Solving and Decision Making
• Quality Function Deployment
• Optimizing and Controlling Processes through Statistical Process Control
• Continual Improvement Methods with Six Sigma, Lean and Lean Six Sigma
• Benchmarking
• Just-in-Time/Lean Manufacturing (JIT/Lean)
• Implementing Total Quality Management
