Introduction to Communication
T1) Importance of Communication
T2) Interpersonal Skills
T3) Face-to-Face Communication
T4) Perception and Communication
T5) Communicating and Teams
T6) Communicate to Influence and Inspire
T7) Establish Communicator Credibility
T8) Direct and Indirect Channels
T9) Presenting Organized Information
T10) Communication Barriers
Communication Skills
T1) Listening
T2) Phrasing
T3) Telephone Standards
T4) Probing
T5) Probing Strategies
The Business Writing Process
T1) The Business Writing Model
T2) Know Your Audience
T3) Identify Goals
T4) Structure the Message
T5) Draft and Review
T6) Organization Tips
T7) Clarity Tips
Types of Business Communication
T1) Types of Business Writing
T2) Standard Business Letter Format
T3) Sales Letters
T4) Agendas
T5) Memos
T6) Customer Complaints
T7) Proposals
Using Email Effectively
T1) Introduction to Email
T2) Terms and Jargon
T3) Common Email Problems
T4) Formatting
T5) Context
T6) Attachments
T7) Work Flow and Productivity
T8) Attention to Detail
T9) Addressing
T10) What Your Email Communicates
T11) Spam and Chain Letters
T12) Organization
T13) Other Forms of eCommunication
T14) Confidentiality
Effective Presentation Skills
T1) A Good Presenter
T2) Eye Contact and Vocal Projection
T3) Posture and Movement
T4) Visual Aids, Scripts, and Podiums
T5) Presenter Delivery Sequence
T6) Planning a Presentation
T7) Developing a Conclusion
T8) Practicing a Presentation
