The purpose of this curriculum is to provide an overview of the CSO position at the financial institution. The curriculum will provide an introduction to banking and discuss the ways in which the CSO participates in the daily operations of the financial institution. The courses included in this curriculum will also focus on the various customer-care skills and services that the CSO will provide, such as effective communication through listening and probing, and strategies for handling different types of customers. Completing these courses will impart the knowledge and skills necessary to become an efficient and effective CSO.

Duration : 8 Hours

Certificate Accreditation: INSPIRE