Module 1: Introduction to Air Cargo Industry
o Overview of the Air Cargo Industry
o Key Players and Stakeholders
o Global Trends and Market Analysis
Module 2: Air Cargo Operations
o Cargo Handling Procedures
o Types of Cargo and Special Handling Requirements
o Regulatory Compliance and Documentation
Module 3: Air Cargo Marketing and Sales
o Market Research and Analysis
o Developing a Marketing Strategy
o Sales Techniques and Customer Relationship Management
Module 4: Air Cargo Revenue Management
o Pricing Strategies and Models
o Revenue Optimization Techniques
o Financial Performance Metrics
Module 5: Logistics and Supply Chain Management
o Supply Chain Fundamentals
o Air Cargo Logistics Planning
o Integration with Other Modes of Transport
Module 6: Technology in Air Cargo
o Role of Technology in Air Cargo Operations
o Emerging Technologies and Innovations
o Digital Transformation and E-commerce Impact
Module 7: Customer Service Excellence
o Understanding Customer Needs
o Enhancing Customer Experience
o Handling Complaints and Feedback
Module 8: Risk Management and Security
o Identifying and Assessing Risks
o Security Measures and Best Practices
o Crisis Management and Business Continuity
Module 9: Sustainable Practices in Air Cargo
o Environmental Impact of Air Cargo
o Sustainable Logistics Solutions
o Corporate Social Responsibility
Module 10: Strategic Planning and Business Development
o Developing a Business Plan
o Identifying Growth Opportunities
o Partnership and Alliance Strategies
Module 11: Case Studies and Practical Applications
o Real-world Case Studies
o Group Projects and Presentations
o Industry Expert Sessions
