This course has been specifically designed and developed to support delegates taking the Level 2 Award for Working as a Security Officer within the Private Security Industry.
The course is divided into 3 modules:
•Module 1 – Working within the private security industry
•Module 2 – Working as a security officer
•Module 3 – Conflict management within the private security industry
This publication is a must for organizations and trainers looking for professional, easy-to-understand, cost-effective training materials
Module 1
- The private security industry
- Legislation
- Health and safety
- Fire procedures
- Emergencies
- Communication skills and customer service
Module 2
- The role of a security officer
- The security officer and the law
- Patrolling
- Access and egress
- Searching
- Security technology and systems
- Reporting and record keeping
Module 3
- The principles of conflict management
- Recognizing, assessing and reducing risk
- Communicating and de-escalation in emotive situations
- Problem solving strategies
- Good practice following conflict
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