Objectives:
The Training presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These
include:
• Defining common room status codes
• Demonstrating how to use cleaning supplies and chemicals correctly and
safely
• Understanding safety and security issues for housekeepers
• Discussing ways to organize carts and work areas for maximum efficiency
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