PROFESSIONAL CERTIFICATE FOR GUESTROOM ATTENDANT

Course-description:

Guestroom attendants bring the shine to each guestroom, ensuring that the very reason guests come to the property–the guestroom, is kept to the highest standards of cleanliness. Certification recognizes those guestroom
attendants who are skilled in every cleaning task and who greet guests warmly and respond to their guestroom needs.

Objectives:

The Training presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 19 key tasks correctly. These
include:
• Defining common room status codes
• Demonstrating how to use cleaning supplies and chemicals correctly and
safely
• Understanding safety and security issues for housekeepers
• Discussing ways to organize carts and work areas for maximum efficiency