Course Objectives
By the end of this training, participants will be able to:
- Understand HR functions in hospitality operations
- Apply effective recruitment and selection strategies
- Develop staff training and development plans
- Manage employee performance and evaluations
- Handle workplace conflicts professionally
- Improve employee engagement and retention
- Understand labor laws and workplace compliance basics
Key Modules
1. Introduction to Hospitality HR Management
- Role of HR in hospitality
- Workforce planning
- Organizational structure
2. Recruitment & Selection
- Job analysis and job descriptions
- Interviewing techniques
- Hiring best practices
3. Training & Development
- Onboarding processes
- Skill development programs
- Continuous learning strategies
4. Performance Management
- Setting performance goals
- Appraisals and feedback
- Employee motivation
5. Employee Relations & Workplace Culture
- Conflict resolution
- Communication strategies
- Building a positive work environment
6. Compliance & Professional Ethics
- Basic labor law awareness
- Workplace policies
- Ethical HR practices
Conclusion
This training strengthens human resource management capabilities in hospitality organizations, enabling leaders to build strong teams, improve employee performance, and support long-term organizational success.
