Hotel and Hospitality Management Course

Certification by Highfield, CPD & Inspire Management Training Center

This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.

Who needs the course?
Anyone aspiring to head start their career in Hotel & Hospitality Industry.
Requirements:

Minimum qualification is high school completion certificate.
Proficiency in English language to understand, read and write.

PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
– The Hospitality Industry
– Forces Affecting Growth and Change in the Hospitality Industry
– Soft Skills:
Telephone Etiqutte
Customer Service

PART 2: FOOD SERVICE
– Restaurant Industry Organization:Chain, Independent, or Franchise
– Competitive Forces in Food Service
– On-Site Food Service
– Issues Facing Food Service
– HABC Level 3 International Award in Food Safety – Catering

PART 3: LODGING
– Lodging: Meeting Guest Needs
– Hotel & Lodging Operations
– Forces Shaping the Hotel Business
– Competition in the Lodging Business

PART 4: TRAVEL & TOURISM
– Front Desk & Back Office
– Destinations: Tourism Generators
– Limousine Arrangement
– Airport Transfers
– Guest Relationship
– City Tour Guidance
– Governmental Travel Requirements and Procedures
-Technology in the travel Industry / Computer Reservations Systems Basic
– Travel Geography

PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
– Management: A New Way of Thinking
– Planning in Hospitality Management
– Organizing in Hospitality Management
– Staffing: Human Resources Management in Hospitality Management
– Control in Hospitality Management
– Leadership & Directing in Hospitality Management

After completion of the training the trainee/student is equipped with following skills & values required in the diverse, fast-paced hotel & hospitality industry:

Describe the roles and functions of a leader in the hospitality industry.
Understand the importance of goal-setting and team-building.
Understand the importance of conflict management skills.
Understand the need for career planning.
Apply production forecasting techniques and procedures.
Describe physical and perpetual inventory systems.
Evaluate food and beverage operations control processes.
Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics.
Improve ability to exercise judgment and critically analyze problems.
Interpret the fundamental principles of essential hotel & hospitality business functions.
Demonstrate professional behavior and competencies in customer service.
Develop a range of leadership skills and abilities such as motivating others, leading changes, and
resolving conflict.
Recognize the challenges and opportunities of working effectively with people in a diverse
environment.

Hotel and Hospitality Management Course

Certification by Highfield, CPD & Inspire Management Training Center

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