Course Overview
Decision-making and problem-solving are integral to daily work and life, yet many professionals struggle with finding creative and effective solutions. The Certified Problem and Change Manager (CPCM)® certification provides a structured approach to problem-solving and decision-making, supported by proven frameworks and tools that make the process efficient and less stressful.
In addition to problem management, this program covers change management techniques that help individuals and organizations adapt to transitions smoothly. Participants will learn to manage resistance, understand human reactions to change, and apply globally recognized models to ensure sustainable change adoption.
With organizations increasingly seeking professionals skilled in both problem resolution and change implementation, CPCM-certified individuals stand out as valuable assets capable of driving growth and resilience.
Exam Information
Exam Pattern: 40 Multiple Choice Questions – 80% required to pass (32/40 correct).
Exam Duration: 60 Minutes (1 Hour).
Exam Format: Online, non-proctored; can be taken anytime within an 8-month validity period.
Includes 2 exam attempts per voucher.
If unsuccessful after 2 attempts, candidates may purchase a new voucher for additional attempts.
Certification Validity: Lifetime
Course Outline
Module 1 – Problem Management
Problem-solving definitions and models
Decision-making tools and techniques
SWOT Analysis and group decision-making
Analyzing and selecting solutions
Planning and organizing effectively
Hands-on case studies and exercises
Module 2 – Change Management
Understanding change and the change cycle
Human reactions to change and pace of adaptation
Dealing with resistance and anger
Stress management strategies
Practical frameworks for adapting to change
Module 3 – Secrets of Change Management
Bridges, Conner, and Janssen change models
Six reactions to change
Identifying needs, costs, and benefits of change
Setting visions, goals, and strategies
Communication skills and employee empowerment
Building resilience and managing stress
Acknowledging emotions and supporting transitions
Target Audience
Problem or Change Managers
Professionals in education or corporate sectors seeking career progression in problem and change management
Individuals aspiring to shift into problem and change management roles in the private sector
