Course Objectives
By the end of this training, participants will be able to:
- Perform guestroom cleaning procedures professionally
- Apply hygiene and sanitation standards
- Follow standard operating procedures (SOPs)
- Maintain room presentation and quality standards
- Use cleaning equipment safely and effectively
- Handle guest requests courteously
- Ensure safety and security awareness in guest areas
Key Modules
1. Role of a Guestroom Attendant
- Responsibilities and professional standards
- Housekeeping department structure
- Daily workflow procedures
2. Guestroom Cleaning Procedures
- Step-by-step room cleaning process
- Bed making standards
- Bathroom cleaning techniques
- Replenishment of amenities
3. Hygiene, Safety & Sanitation
- Cleaning chemicals and proper usage
- Personal protective equipment (PPE)
- Infection control basics
- Waste disposal procedures
4. Quality Control Standards
- Room inspection criteria
- Maintaining presentation standards
- Reporting damages and maintenance issues
5. Guest Interaction & Professionalism
- Communication skills
- Handling guest requests
- Privacy and confidentiality
Conclusion
This 8-hour certification training equips guestroom attendants with professional housekeeping skills, hygiene knowledge, and service standards required to maintain clean, safe, and welcoming guest environments in hospitality establishments.
