The Practitioner Certification provides in-depth expertise in Change Management. It explains the complexities of implementing change and addresses reasons behind organizational changes and employee resistance. It helps develop communication and leadership skills necessary to guide employees through transitions and make them champions of change.
E-Course Duration: 20 to 25 Hours
Pre-requisite: Certified Change Manager – Foundation Level Certification
Exam Pattern:
- 50 Multiple Choice Questions
- Passing Score: 80% (40 out of 50)
- Exam Duration: 1 hour (60 Minutes)
- Format: Non-proctored, available anytime within 8 months
- Voucher includes 2 attempts
- Second attempt is void if passed in the first attempt
- New voucher required after 2 failed attempts
Certification Validity: Lifetime
Course Outline:
Module 1 – Change Management
- Planning and Change Management
- Defined Governance and Change Management
- Committed Leadership and Change Management
- Informed Stakeholders and Change Management
- Aligned Workforce and Change Management
Module 2 – Organizational Change Management
- Introduction to Key Success Factors
- Key Success Factors 1-3: Purpose, Preparation, and Definition
- Key Success Factors 4-6: Human Resources and Analysis
- Key Success Factors 7-9: Risk Management and Evaluation
Module 3 – Organizational Change Management – 2
- Introduction to Key Success Factors
- Key Success Factors 1-4: Consultation, Stability, and Analysis
- Key Success Factors 5-8: Training and Skills Analysis
- Key Success Factors 9-11: Selection Processes and Staff Support
Module 4 – Leadership and Management
- What is Organizational Capacity for Change?
- Trustworthy Leadership
- Trusting Followers
- Capable Champions
- Involved Middle Management
Module 5 – Communication, Accountability, and Innovation
- Systems Thinking
- Communication Systems
- Accountable Culture
- Innovative Culture
Module 6 – Process Management
- Change Management Tools and Processes for the Individual
- Change Management Tools and Processes for Teams
- Change Management Tools and Processes for Large Systems
Target Audience:
- Change Managers
- Process Managers
- Process Owners
- Team Members
- HR Practitioners
- Team Leads
- Anyone heading up a team affected by change or supporting others through change
