Course Overview
By studying these factors, you will gain an insight of the fears that workers encounter when new changes are being introduced. You will develop skills that will help you understand these worries, and your own change management skills. Next, you will learn about the importance of communication and good leadership in the process of change management. You will develop the skills needed to help employees cope through periods of change, and ultimately help them understand the benefits of change. The Certification will be of great interest to professionals working in an industry that is currently experiencing, or will soon be experiencing change. The Certification will also be of interest to small business owners who wish to learn more about ensuring that their businesses can successfully transition through periods of change.
This certification help managers adjust their resources and meet their long-term goals, Training courses in change management focus on designing strategies to cope with business responsibility, such as remaining competitive, sustaining growth and allocating resources appropriately.
You will examine the fears and apprehensions that employees may encounter during periods of change and learn how to develop the skills needed to empathize with them, help them see the positive aspects of change and even become champions of change. Finally, you will study key factors that research suggests helps develop a positive organizational capacity for change. Each factor focuses on a different element of the organization such as: the role of middle management, the creation of a culture of accountability, and the role trust plays in the process. You will study a range of tools and processes that help implement change across an organization, and these will give you the skills necessary to help individuals, teams, and large systems adapt to change.
As a Practitioner you can:
- Describe the various forms of structure that can exist within an organization;
- Discuss why organizations change and why employees may resist such change;
- Develop their own change management skills;
- Describe the importance of communication in the change management process;
- Develop skills that help employees cope with change.
This Certification is aimed at change managers and aspiring change managers. It is also relevant to other key staff involved in the design, development and delivery of change programmes, including: change leaders, change ‘agents’, change implementers, change support and operational line managers.
The purpose of the Practitioner certification is to confirm whether you have achieved sufficient understanding of how to apply and tailor Change Management guidance in a given organizational change situation. A successful Practitioner should, with suitable direction be able to start applying the Change Management approaches and techniques to a real change initiative but may not be sufficiently skilled to do this appropriately for all situations. Your individual Change Management expertise, complexity of the change initiative and the support provided for the use of Change Management approaches in your work environment will all be factors that impact what the Practitioner can achieve.
E-Course Duration: 20 to 25 Hours
Pre-requisites: Candidate must achieve the Certified Change Manager – Foundation Level Certification.
Exam Information
- The exam comprises of 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50 correct) to pass the exam.
- Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.
- The total duration of the exam is 1 hour (60 minutes).
- No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:
- Identification Proof
- If a Candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for the third (3rd) time or any subsequent time.
- The exam can be taken any number of times.
- The Certified Change Manager (CCM)® – Practitioner Certificate is valid for life
