Course Outline
Module 1 – Business Management Fundamentals
- Who are you and what are you about?
- Designing your organizational structure
- Introduction to operations management
- Understanding financial terms and budgeting
- Getting the right people in place
- Getting your product together
- Building a corporate brand
- Marketing and selling your product
- Planning for the future
- Ethics 101 and leadership essentials
- Building a strong customer care team
- Training employees for success
Module 2 – Business Leadership
- Learning organizations
- Peter Senge’s learning disciplines
- What leadership is and is not (including servant leadership)
- Kouzes and Posner’s five leadership practices
- Core skills
- Understanding the trust cycle and building trust
- Managing change
- SWOT analysis and problem solving
- Giving effective, constructive feedback
- Building good relationships
Module 3 – Core Negotiation Skills
- Define negotiation.
- Use key success strategies.
- Apply different negotiation approaches.
- Establish rules that lead to effective negotiation.
- Effectively prepare the research that is required to negotiate, including your BATNA, WATNA, WAP, and ZOPA
- Set limits.
- Maintain composure when things get heated.
- Collaborate and foster cooperation.
- Remain focused.
- Keep an open mind.
- Decide what kind of relationship we wish to foster.
- Use additional resources and expertise.
- Keep an open mind.
- Create a sustainable agreement.
- Incorporate everyone’s perspective
- Gain consensus.
Module 4 – Business Succession Planning
- A need for succession planning
- Define a succession planning
- Identifying resources and analyzing risks
- Defining roles, responsibilities and functions
- Gathering information and forecasting needs
- Putting the plan together
- Putting the plan into action
- Evaluating and reviewing the plan
Module 5 – Conflict Resolution
- Defining conflict
- Types of conflict
- Benefits of conflict
- Costs of conflict
- The role of anger in conflict
- The five stages of conflict
- The LECSR tool
- Setting norms and rules
- Seven steps to ironing things out
- Using mediation and facilitation
- Confrontational facilitation
- Managing differences collaboratively
- Asking questions
- Listening skills
- Non-verbal communication
- Problem Solving Tools
- Managing anger and stress
- Stress management techniques
- Stress management through Positive self-talk
