Business Process Management (BPM)® is a structured method to enhance an organization’s workflow, ensuring it is effective, efficient, and adaptable to change. At its core, a business process consists of tasks that contribute to achieving a specific organizational objective.
The BPM® Certification enables organizations to align processes with business goals to drive success. After implementation, processes must be continually monitored, evaluated, and optimized to ensure they fulfill their intended objectives.
An organization with strong process management gains a competitive edge by increasing productivity, improving efficiency, and reducing operational costs.
This e-course introduces the fundamentals of BPM and helps participants understand how streamlined business processes contribute to a stronger bottom line by delivering consistent, high-quality results for customers.
Course Details
- E-Course Duration: 20 to 25 hours
- Certification Validity: Lifetime
- Target Audience: Beginners to experienced professionals across management, technology, and operations domains.
Exam Details
- Question Format: 50 Multiple Choice Questions
- Passing Score: 80% (40 correct answers)
- Duration: 60 minutes
- Mode: Online, non-proctored
- Validity: Exam can be taken any time within 8 months of purchase
Voucher Information
- Premium Package or separately purchased voucher includes 2 attempts.
- If you pass on the first attempt, the second attempt becomes invalid.
- If you fail both attempts, a new voucher can be purchased for 2 additional attempts.
Course Outline
Module 1: Fundamentals of Business Process Management
- What is Business Analysis?
- Introduction to Enterprise Content Management (ECM)
- ECM Model
- What is Business Process Re-Engineering?
- Business Process Re-Engineering Model
Module 2: Defining Business Process Management
- What is BPM?
- A Brief History of BPM
- Benefits of BPM
- Reflecting on Current Processes
Module 3: The Business Process Life Cycle
- Vision Phase
- Design Phase
- Modeling Phase
- Execution Phase
- Monitoring Phase
- Optimization Phase
Module 4: Business Process Engineering
- Introduction to Process Engineering
- Change Management
- Module Summary
Module 5: Information Systems and Goals
- Systems and Subsystems
- Key Elements of Information Systems
- Systems Analysis & Design
- Setting Definitions and Goals
- Defining Logical Specifications
- Choosing the Best Physical System
Module 6: Systems Design
- Overview of System Design
- Intermediate Design Steps
- Final System Design
Module 7: Systems Implementation
- Introduction to Implementation
- Steps and Strategies
- Testing and Approval
- Implementation Summary
Module 8: Systems Operation
- Post-Implementation Review
- Maintenance Practices
- Ongoing Operations
Target Audience
This course is ideal for:
- Technology Consultants
- System Administrators
- Process Owners & Designers
- Business Analysts
- Business Leaders & Executives
- Team Leaders
- Decision Makers
- Line-of-Business Managers
- Professionals new to BPM or with limited prior exposure
