Module 1: Introduction to Airport Ramp Services
o Overview of airport ground operations
o Importance of ramp services in airport operations
Module 2: Aircraft Ground Handling
o Roles and responsibilities of ground handling personnel
o Aircraft turnaround process
o Communication and coordination with flight crew
Module 3: Safety and Security Procedures
o Safety regulations and standards (e.g., IATA AHM)
o Risk management and hazard identification
o Security protocols and compliance
Module 4: Baggage Handling
o Baggage check-in procedures
o Baggage sorting and loading
o Unloading and transfer procedures
Module 5: Passenger Handling
o Boarding and disembarking procedures
o Assisting passengers with special needs
o Handling irregular operations (IRROPS)
Module 6: Equipment Operation and Maintenance
o Ground support equipment (GSE) types and operation
o Maintenance and inspection procedures
o Fueling procedures and safety
Module 7: Emergency Response and Contingency Planning
o Emergency response procedures
o Crisis management and contingency planning
o Incident reporting and investigation
Module 8: Environmental Awareness
o Environmental regulations and sustainability practices
o Waste management on the ramp
o Noise and emissions control
Module 9: Customer Service and Communication
o Interpersonal skills and customer service techniques
o Effective communication with passengers and colleagues
o Handling passenger inquiries and complaints
Module 10: Practical Training Sessions
o Hands-on training with GSE (e.g., pushback, baggage handling)
o Simulated scenarios and role-playing exercises
Module 11: Assessment and Certification
o Written examination or assessment of practical skills
o Certification upon successful completion
