Course format
• This e-learning course requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrolment validity). After the enrolment validity expires, the users will not have access to the course content and will not be able to take the exam.
• The recommended level for this course is Entry-level.
What you will learn
Upon completing this course, you will have the skills to:
• Describe responsibilities, roles and functions of organizations involved in responding to emergencies or crises.
• Describe the basic Humanitarian Response facilities provided at airports.
• Recognize fundamental needs and requirements of directly affected persons and demonstrate empathetic communications.
• Act as trustable member of the “airport community” in the initial hours following an occurrence.
• Explain the most common used definitions, abbreviations, and terminology.
• Differentiate between “response”, “recovery” and “Business Continuity”.
Course content
• Emergency and Crisis Management Fundamentals
• Types and phases of emergencies
• Responsibilities, roles, and tasks
• Immediate Accident Response
• Recovery and Business Continuity
• Humanitarian Response
Who should attend?
This course is recommended for:
• All Airport Operators’ personnel
• Airline Station Staff
• All Ground Service Providers’ personnel
• Agencies such as Rescue and Fire Fighting,
• Police, Security, Medical Services
Certificate awarded
Upon successful completion of the exam, you will be awarded a Certificate available for you to
print for your records.
Exam information
Please read the General Information on self-study exams.
• Exam Delivery Method: Non-supervised online-based exam. The exam can be taken at any
time at your convenience.
• Exam Format: Multiple choice questions
• Number of questions: 30
• Time Allowance: 1.5 hours
• Passing Grade: 80% correct answers
• Number of exam attempts: 2
