Objectives

Upon completion of this course, you will be able to:
• Define the ground operations working environment
• Know standard ramp operations terminology
• Describe the departments of an airport and how they work together
• Discuss basic safety and security for efficient operations
• Identify procedures for key aircraft ground servicing tasks
• Use the ATA Airport Handling Manual and IATA Ground Operations Manual standards

Target audience
• Anyone interested in pursuing a career with an airline or ground service provider
• Recently recruited airline, airport and ground handling staff

Recommended level
• Adv level

Prerequisites
• There are no prerequisites for this course.

Key topics

Introduction to the airside environment and airport ramp services
• Aircraft characteristics and turnaround plan
• Cleaning, catering and other services
• Ground service equipment
• Standard operating procedures
• Airside safety
• Ramp security awareness
• Future developments in the sector of ramp services

Material

• The most current IATA Ground Operations Manual (IGOM) and the Airport Ramp Services course textbook will be provided in ebook. and technical specifications for the IGOM.

Course format

• This is a self-study course, which will take you approximately 40 hours to complete depending on your previous knowledge and experience.
• The course materials are provided in e-book format. (20 hours trainer led & 20 hours self study)
• You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
• Your performance will be based on an examination.

Please note:

• Once you have completed the exam you will no longer have access to the course material.
• After the enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.

Certificate awarded

Upon successful completion of the exam, you will be awarded an IATA Certificate .