What you will learn
After completing this course you will be able to:
• Advise customers on passport and visa requirements, as well as on travel insurance options
• Promote services and facilities available to airline passengers during their travel
• Interpret standard industry codes to plan and reserve travel itineraries
• Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
• Provide good customer service and retain customer loyalty
• Use the Global Distribution System to make and maintain reservations and issue travel documents
Course content
• The travel and tourism industry and the working environment for travel professionals
• Geography and industry codes
• Travel documents and the airline passenger experience
• Air transport products and services
• Rail, hotel, car rental, cruise and tour products
• Customer service principles
• Airfares and ticketing
• The Amadeus system functionality
Who should attend
This course is recommended for:
• Travel agents
• Airline reservation agents
• Tour operators
• Call center agents
Certificate awarded
By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma.
Exam information
• Exam Method: Online exam with remote supervision
• Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
• Number of questions: 100
• Time Allowance: 3 hours
• Passing Grade: 60 correct answers
• Distinction Grade: 85 correct answers
• Number of exam attempts: 2
