Course Description
The ISO 9001:2015 Awareness Training is a comprehensive one-day program designed to provide participants with a fundamental understanding of the ISO 9001:2015 standard, which is the international standard for Quality Management Systems (QMS). This course introduces the key concepts, principles, and structure of ISO 9001:2015 and explains how it can be applied to improve the quality of products and services in an organization.
Participants will learn about the requirements of the standard, the benefits of implementing a QMS, and how ISO 9001:2015 contributes to continual improvement, customer satisfaction, and operational efficiency. This course is ideal for employees at all levels who need to be familiar with ISO 9001:2015, as well as for those involved in quality management and improvement initiatives.
Course Objectives
By the end of this course, participants will be able to:
1. Understand ISO 9001:2015: Gain a basic understanding of the structure, principles, and key requirements of the ISO 9001:2015 standard.
2. Recognize the Benefits: Identify the benefits of implementing a Quality Management System (QMS) based on ISO 9001:2015, including enhanced
customer satisfaction, improved process efficiency, and continuous improvement.
3. Comprehend QMS Processes: Understand the process approach and riskbased thinking emphasized in ISO 9001:2015, and how these contribute to
achieving organizational objectives.
4. Identify Key Clauses: Familiarize with the key clauses of ISO 9001:2015, including context of the organization, leadership, planning, support, operation, performance evaluation, and improvement.
5. Prepare for Implementation: Understand the steps required to implement ISO 9001:2015 in an organization, including documentation requirements and the role of internal audits.
Detailed Course Outline
Module 1: Introduction to ISO 9001:2015
• Overview of ISO 9001:2015
o History and evolution of ISO 9001
o Understanding the importance of a Quality Management System (QMS)
o Key principles of ISO 9001:2015
• ISO 9001:2015 Structure
o Annex SL and its impact on ISO 9001
o The high-level structure (HLS) of ISO 9001:2015
o Understanding the Plan-Do-Check-Act (PDCA) cycle in the context of QMS
Module 2: Key Requirements of ISO 9001:2015
• Clause 4: Context of the Organization
o Understanding internal and external issues
o Determining the needs and expectations of interested parties
o Defining the scope of the QMS
• Clause 5: Leadership
o Leadership and commitment
o Establishing a quality policy
o Roles, responsibilities, and authorities within the QMS
• Clause 6: Planning
o Addressing risks and opportunities
o Setting quality objectives and planning to achieve them
o Planning for changes in the QMS
Module 3: Support, Operation, and Performance Evaluation
• Clause 7: Support
o Resources, competence, and awareness
o Communication and documented information
• Clause 8: Operation
o Operational planning and control
o Requirements for products and services
o Control of externally provided processes, products, and services
• Clause 9: Performance Evaluation
o Monitoring, measurement, analysis, and evaluation
o Internal audit and management review
Module 4: Improvement and Implementation
• Clause 10: Improvement
o Nonconformity and corrective action
o Continual improvement processes
• Implementation Steps
o Understanding documentation requirements
o Preparing for internal audits and management reviews
o Steps for successful implementation of ISO 9001:2015
Certification:
• Participants will receive a certificate of attendance upon completion of the course.
