This training equips hospitality professionals with the skills and knowledge to excel in concierge services at hotels and resorts. Participants learn how to anticipate and fulfill guest needs, handle special requests, manage reservations, arrange transportation, recommend local attractions, and resolve issues with professionalism. The program emphasizes exceptional customer service, cultural awareness, discretion, and networking with local service providers—ensuring graduates can create memorable guest experiences that enhance a hotel’s reputation.

Course Duration: 8 Hours