IATA Certified E-Learning Courses

Course Number

Students

  • QAR 500.00

    What you’ll learn

    • Describe responsibilities, roles and functions of organizations involved in responding to emergencies or crises.
    • Describe the basic Humanitarian Response facilities provided at airport
    • Recognize fundamental needs and requirements of directly affected persons and demonstrate empathetic communications
    • Act as trustable member of the “airport community” in the initial hours following an occurrence
    • Explain the most common used definitions, abbreviations and terminology
    • Differentiate between “response”, “recovery” and “Business Continuity”.

    Course Content

    • Emergency and Crisis Management Fundamentals
    • Types and phases of emergencies
    • Responsibilities, roles and tasks
    • Immediate Accident Response
    • Recovery and Business Continuity
    • Humanitarian Response
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  • QAR 500.00
    Course content
    • Chicago Convention
    • Freedoms of the Air
    • Safety and security
    • ICAO
    • Liability
    What you will learn

    Upon completing this course you will have the skills to:

    • Explain the need for international aviation law
    • List the major provisions of the Warsaw System
    • State the purpose of the Chicago Convention
    • Describe the nine Freedoms of the Air
    • Describe the purpose and the organizational structure of ICAO
    Who should attend

    This course is recommended for:

    • Airline, airport, CAA and ANS Provider employees, line and middle management
    • New professionals in all fields of aviation
    • Lawyers with no background in aviation law
    • Aviation Enthusiasts
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  • QAR 1,000.00

    What you’ll learn

    Upon completing this course you will have the skills to:

    • Cover all critical parts of safety at the apron
    • Provide a common knowledge-base to protect people and equipment, so that all staff can cooperate safely and respond to incidents and accidents
    • Reduce the risk of accidents and ramp damages

    Who should attend
    This course is recommended for:

    • All personnel who have airside access
    • All personnel involved in ramp operations
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  • QAR 1,500.00

    What you’ll learn

    • Understand basic BSP processes, common terms, abbreviations, reporting calendar and billing reports.
    • Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
    • Perform all procedures related to document refunding and voiding.
    • Process credit card payments and prevent credit card fraud.
    • Investigate the status of BSP transactions and handle remittance procedures
    • Manage agency credit and debit memos.

    Who should attend

    • Travel agency owners
    • Accountants and travel agency back-office personnel.
    • Travel agents.
    • Airline billing staff.
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  • QAR 500.00

    What you’ll learn

    • Define your preferred learning style and understand your strengths and weaknesses.
    • Identify your transferable skills – technical and non-technical
    • Enhance your CV, resume skills and self-promotion techniques.
    • Improve your interviewing skills and professional networking skills.

    Who should attend

    • Cabin Crew.
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  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect hidden dangerous goods in cargo and mail.
    • Accept passenger baggage and verify the requirements are met.
    • Apply emergency procedures.

    Who should attend

    • Airlines cabin crew members.
    • Airlines cabin crew supervisors.
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  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect unpermitted dangerous goods in baggage.
    • Interpret NOTOCs.
    • Apply emergency procedures.

    Who should attend

    • Flight crew members (other than cabin or other crew members).
    • Airlines training specialists.
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  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect unpermitted dangerous goods in baggage.
    • Interpret NOTOCs.
    • Apply emergency procedures.

    Who should attend

    • Airline and ground handling flight operations officers.
    • Operator’s and ground handling carrying a role of flight dispatcher.
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  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect unpermitted dangerous goods in baggage.
    • Interpret NOTOCs.
    • Apply emergency procedures.

    Who should attend

    • Airline and ground handling flight operations officers.
    • Operator’s and ground handling carrying a role of flight dispatcher.
    Add to cart
  • QAR 1,000.00

    What you’ll learn

    • Interpret hazard communication.
    • Identify and classify dangerous goods
    • Detect hidden dangerous goods in cargo and mail.
    • Implement cargo pre-loading procedures.
    • Implement transporting, loading and unloading cargo/baggage to and from aircraft.
    • Explain the basic Emergency Response procedures.

    Who should attend

    • Freight forwarder staff involved in the handling, storage and loading of cargo, mail or stores.
    • Operator and ground handling agent staff involved in the handling, storage and loading of cargo, mail or stores.
    • Airline and cargo training specialists.
    • Operations managers and frontline supervisors.
    Add to cart
  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect hidden dangerous goods in cargo and mail.
    • Accept passenger and crew baggage.
    • Explain the basic Emergency Response procedures.

    Who should attend

    • Airline, airport and ground handling passenger handling staff.
    • Airline and airport staff at transfer desk.
    • Operations managers and frontline supervisors of passengers handling.
    Add to cart
  • QAR 1,000.00

    What you’ll learn

    • Identify and classify dangerous goods.
    • Interpret hazard communication
    • Detect hidden dangerous goods in cargo and mail.
    • Check documentation and packages for indications of undeclared dangerous goods.
    • Explain the basic Emergency Response procedures

    Who Should attend

    • Airport or ground handling staff involved in screening baggage, cargo and mail.
    • Security service providers staff involved in screening baggage, cargo and mail.
    • Security operations managers and supervisors.
    Add to cart
  • Distribution-and-Airline-Retailing-with-NDC-eLearning
    QAR 500.00

    What you’ll learn

    • Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels.
    • Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
    • Implement new technologies to enhance the travel shopping experience for self-service consumers.
      Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travelers and the travel industry.

    Who should attend

    • Travel agents, tour operators, business process outsourcing (BPO) call centers.
    • Airline reservation and ticket agents.
    • Agency/airline marketing and sales staff.
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  • QAR 1,000.00

    What you’ll learn

    • Protect the safety and welfare of animals on the ground and in the air.
    • Describe container design principles for live animals
    • Determine which container requirement is applicable to the animal being transported.
    • Describe carrier requirements and government regulations.
    • Identify relevant documentation.

    Who should attend

    • Cargo agents and freight forwarders.
    • Airline passenger representatives.
    • Cargo Operations personnel.
    • Customer Service.
    • Reservations and Operations staff
    • Airline Handlers
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  • QAR 1,000.00

    WHAT YOU’LL LEARN

    • Outline the evolution of quality and the ISO 9000 Quality Management Standards.
    •  Summarize the plan-do-check-act (PDCA) methodology
    •  Relate the 7 Principles of Quality Management to actionable behaviors.
    • Highlight IATA’s common approach to quality assurance in IOSA, ISAGO and ISSA.
    • Explain the concept of Just Culture

    WHO SHOULD ATTEND

    This course is recommended for

    •  Entry-level practitioners in quality and audits
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  • basic airside safety inspire
    QAR 1,000.00

    What you’ll learn

    • Describe the Regulatory Framework and industry best practices relevant to Safety.
    • Summarize the fundamental elements of a safety management system
    • Explain the organizational nature of accidents and incidents.
    • Summarize the 4 components of an SMS
    • Relate the 4 components and 12 elements of a SMS

    Who should attend

    • This course is recommended for
    • Newly hired airline staff.
    • Airline frontline personnel and support staff.
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  • QAR 1,000.00

    What you’ll learn

    • Create a customized social media strategy.
    • Differentiate between major social media channels such as Facebook, Instagram, LinkedIn, Twitter, Pinterest and YouTube
    • Create engaging content to market your products and services.
    • Determine budget for your social media marketing activities.
    • Interpret analytics to track social media marketing progress.

    Who should attend

    • Students of travel and tourism courses.
    • Independent and home-based travel agents
    • Agent working for small to large travel agencies.
    • Tour operators.
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  • QAR 1,000.00

    What you’ll learn

    • Recognize differences in pharmaceutical products and their main characteristics.
    • Recognize pharmaceutical product packaging types, transport equipment and active/passive shipping systems
    • Discuss regulatory requirements for handling and transporting time and temperature sensitive pharmaceutical products.
    • Describe air freight supply chain stakeholders, roles and responsibilities and important process milestones.
    • Manage requirements for documentary and physical handling of pharma shipments in air freight.

    Who should attend

    • Cargo agents.
    • Freight forwarders.
    • All staff involved in the transport and handling of pharmaceutical products
    • Airline staff and shippers transporting time and temperature sensitive healthcare products.
    • Primary producers or manufacturers of pharmaceutical and healthcare goods
    Add to cart
  • QAR 1,000.00

    What you’ll learn

    • Explain the changing environment of the airline industry and travel consumer
    • Define sales cycles and utilize them to their advantage
    • Convey the importance of attitude within the workplace.
    • Describe the revenue, merchant, and consultant models.
    • Build an agency environment suitable to the implementation of service fees.
    • Calculate costs and ROI associated with providing services.
    • Differentiate between costs associated with corporate and leisure travel.
    • Determine key revenue generators, and how they contribute to increasing the bottom-line.
    • Export production ready assets.
    • Explain the benefit of IATA’s TASF solution

    Who should attend

    • Travel industry entrepreneurs
    • Travel agency employees and managers.
    • Airline ticketing agents and managers.
    • Air fares and ticketing specialists
    Add to cart
  • QAR 500.00

    What you’ll learn

    • Recognize critical aviation security and illegal immigration dimension in documentation control.
    • Observe the drivers behind document forgery and measure their impact on operations
    • Outline multiple document types and their security features
    • Apply control and assessment techniques during check-in and boarding.
    • Apply Level-1 control and assessment techniques during the departure process.
    • Examine entry visa, health and vaccination requirements.

    Who should attend

    • Passenger handling agents
    • Airline and Terminal staff working at the airport.
    Add to cart
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