Course Number
Students
QAR 500.00Add to cartWhat you’ll learn
- Describe responsibilities, roles and functions of organizations involved in responding to emergencies or crises.
- Describe the basic Humanitarian Response facilities provided at airport
- Recognize fundamental needs and requirements of directly affected persons and demonstrate empathetic communications
- Act as trustable member of the “airport community” in the initial hours following an occurrence
- Explain the most common used definitions, abbreviations and terminology
- Differentiate between “response”, “recovery” and “Business Continuity”.
Course Content
- Emergency and Crisis Management Fundamentals
- Types and phases of emergencies
- Responsibilities, roles and tasks
- Immediate Accident Response
- Recovery and Business Continuity
- Humanitarian Response
- QAR 500.00Add to cart
Course content
- Chicago Convention
- Freedoms of the Air
- Safety and security
- ICAO
- Liability
What you will learn
Upon completing this course you will have the skills to:
- Explain the need for international aviation law
- List the major provisions of the Warsaw System
- State the purpose of the Chicago Convention
- Describe the nine Freedoms of the Air
- Describe the purpose and the organizational structure of ICAO
Who should attend
This course is recommended for:
- Airline, airport, CAA and ANS Provider employees, line and middle management
- New professionals in all fields of aviation
- Lawyers with no background in aviation law
- Aviation Enthusiasts
- QAR 1,000.00Add to cart
What you’ll learn
Upon completing this course you will have the skills to:
- Cover all critical parts of safety at the apron
- Provide a common knowledge-base to protect people and equipment, so that all staff can cooperate safely and respond to incidents and accidents
- Reduce the risk of accidents and ramp damages
Who should attend
This course is recommended for:- All personnel who have airside access
- All personnel involved in ramp operations
- QAR 1,500.00Add to cart
What you’ll learn
- Understand basic BSP processes, common terms, abbreviations, reporting calendar and billing reports.
- Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
- Perform all procedures related to document refunding and voiding.
- Process credit card payments and prevent credit card fraud.
- Investigate the status of BSP transactions and handle remittance procedures
- Manage agency credit and debit memos.
Who should attend
- Travel agency owners
- Accountants and travel agency back-office personnel.
- Travel agents.
- Airline billing staff.
- QAR 500.00Add to cart
What you’ll learn
- Define your preferred learning style and understand your strengths and weaknesses.
- Identify your transferable skills – technical and non-technical
- Enhance your CV, resume skills and self-promotion techniques.
- Improve your interviewing skills and professional networking skills.
Who should attend
- Cabin Crew.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect hidden dangerous goods in cargo and mail.
- Accept passenger baggage and verify the requirements are met.
- Apply emergency procedures.
Who should attend
- Airlines cabin crew members.
- Airlines cabin crew supervisors.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect unpermitted dangerous goods in baggage.
- Interpret NOTOCs.
- Apply emergency procedures.
Who should attend
- Flight crew members (other than cabin or other crew members).
- Airlines training specialists.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect unpermitted dangerous goods in baggage.
- Interpret NOTOCs.
- Apply emergency procedures.
Who should attend
- Airline and ground handling flight operations officers.
- Operator’s and ground handling carrying a role of flight dispatcher.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect unpermitted dangerous goods in baggage.
- Interpret NOTOCs.
- Apply emergency procedures.
Who should attend
- Airline and ground handling flight operations officers.
- Operator’s and ground handling carrying a role of flight dispatcher.
- QAR 1,000.00Add to cart
What you’ll learn
- Interpret hazard communication.
- Identify and classify dangerous goods
- Detect hidden dangerous goods in cargo and mail.
- Implement cargo pre-loading procedures.
- Implement transporting, loading and unloading cargo/baggage to and from aircraft.
- Explain the basic Emergency Response procedures.
Who should attend
- Freight forwarder staff involved in the handling, storage and loading of cargo, mail or stores.
- Operator and ground handling agent staff involved in the handling, storage and loading of cargo, mail or stores.
- Airline and cargo training specialists.
- Operations managers and frontline supervisors.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect hidden dangerous goods in cargo and mail.
- Accept passenger and crew baggage.
- Explain the basic Emergency Response procedures.
Who should attend
- Airline, airport and ground handling passenger handling staff.
- Airline and airport staff at transfer desk.
- Operations managers and frontline supervisors of passengers handling.
- QAR 1,000.00Add to cart
What you’ll learn
- Identify and classify dangerous goods.
- Interpret hazard communication
- Detect hidden dangerous goods in cargo and mail.
- Check documentation and packages for indications of undeclared dangerous goods.
- Explain the basic Emergency Response procedures
Who Should attend
- Airport or ground handling staff involved in screening baggage, cargo and mail.
- Security service providers staff involved in screening baggage, cargo and mail.
- Security operations managers and supervisors.
- QAR 500.00Add to cart
What you’ll learn
- Explain the advantages and limitations inherent to making and managing flight reservations via traditional indirect channels.
- Describe how New Distribution Capability (NDC) enables airline suppliers and online booking engines to enhance direct distribution of travel products, especially ancillary sales
- Implement new technologies to enhance the travel shopping experience for self-service consumers.
Anticipate the value that the next generation of New Distribution Capability (NDC) will create for travelers and the travel industry.
Who should attend
- Travel agents, tour operators, business process outsourcing (BPO) call centers.
- Airline reservation and ticket agents.
- Agency/airline marketing and sales staff.
- QAR 1,000.00Add to cart
What you’ll learn
- Protect the safety and welfare of animals on the ground and in the air.
- Describe container design principles for live animals
- Determine which container requirement is applicable to the animal being transported.
- Describe carrier requirements and government regulations.
- Identify relevant documentation.
Who should attend
- Cargo agents and freight forwarders.
- Airline passenger representatives.
- Cargo Operations personnel.
- Customer Service.
- Reservations and Operations staff
- Airline Handlers
- QAR 1,000.00Add to cart
WHAT YOU’LL LEARN
- Outline the evolution of quality and the ISO 9000 Quality Management Standards.
- Summarize the plan-do-check-act (PDCA) methodology
- Relate the 7 Principles of Quality Management to actionable behaviors.
- Highlight IATA’s common approach to quality assurance in IOSA, ISAGO and ISSA.
- Explain the concept of Just Culture
WHO SHOULD ATTEND
This course is recommended for
- Entry-level practitioners in quality and audits
- QAR 1,000.00Add to cart
What you’ll learn
- Describe the Regulatory Framework and industry best practices relevant to Safety.
- Summarize the fundamental elements of a safety management system
- Explain the organizational nature of accidents and incidents.
- Summarize the 4 components of an SMS
- Relate the 4 components and 12 elements of a SMS
Who should attend
- This course is recommended for
- Newly hired airline staff.
- Airline frontline personnel and support staff.
- QAR 1,000.00Add to cart
What you’ll learn
- Create a customized social media strategy.
- Differentiate between major social media channels such as Facebook, Instagram, LinkedIn, Twitter, Pinterest and YouTube
- Create engaging content to market your products and services.
- Determine budget for your social media marketing activities.
- Interpret analytics to track social media marketing progress.
Who should attend
- Students of travel and tourism courses.
- Independent and home-based travel agents
- Agent working for small to large travel agencies.
- Tour operators.
- QAR 1,000.00Add to cart
What you’ll learn
- Recognize differences in pharmaceutical products and their main characteristics.
- Recognize pharmaceutical product packaging types, transport equipment and active/passive shipping systems
- Discuss regulatory requirements for handling and transporting time and temperature sensitive pharmaceutical products.
- Describe air freight supply chain stakeholders, roles and responsibilities and important process milestones.
- Manage requirements for documentary and physical handling of pharma shipments in air freight.
Who should attend
- Cargo agents.
- Freight forwarders.
- All staff involved in the transport and handling of pharmaceutical products
- Airline staff and shippers transporting time and temperature sensitive healthcare products.
- Primary producers or manufacturers of pharmaceutical and healthcare goods
- QAR 1,000.00Add to cart
What you’ll learn
- Explain the changing environment of the airline industry and travel consumer
- Define sales cycles and utilize them to their advantage
- Convey the importance of attitude within the workplace.
- Describe the revenue, merchant, and consultant models.
- Build an agency environment suitable to the implementation of service fees.
- Calculate costs and ROI associated with providing services.
- Differentiate between costs associated with corporate and leisure travel.
- Determine key revenue generators, and how they contribute to increasing the bottom-line.
- Export production ready assets.
- Explain the benefit of IATA’s TASF solution
Who should attend
- Travel industry entrepreneurs
- Travel agency employees and managers.
- Airline ticketing agents and managers.
- Air fares and ticketing specialists
- QAR 500.00Add to cart
What you’ll learn
- Recognize critical aviation security and illegal immigration dimension in documentation control.
- Observe the drivers behind document forgery and measure their impact on operations
- Outline multiple document types and their security features
- Apply control and assessment techniques during check-in and boarding.
- Apply Level-1 control and assessment techniques during the departure process.
- Examine entry visa, health and vaccination requirements.
Who should attend
- Passenger handling agents
- Airline and Terminal staff working at the airport.
