Master the unique skills that facilitates great communication, inside and outside the office to improve your confidence in any challenging situation. Learn the skills to increase productivity and improve performance. This will produce a positive environment throughout your business and influence the organization as a whole.
What you’ll learn
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Arabic
English
Filipino
Hindi
Nepali
Spanish