Participants learn key concepts, methodologies, and tools to enhance organizational processes and ensure compliance with quality standards.
WHAT YOU’LL LEARN
- Outline the evolution of quality and the ISO 9000 Quality Management Standards.
- Summarize the plan-do-check-act (PDCA) methodology
- Relate the 7 Principles of Quality Management to actionable behaviors.
- Highlight IATA’s common approach to quality assurance in IOSA, ISAGO and ISSA.
- Explain the concept of Just Culture
WHO SHOULD ATTEND
This course is recommended for
- Entry-level practitioners in quality and audits
