Target Audience:
• Individuals aspiring to pursue a career in hotel and hospitality management
• Current front-line staff seeking skill enhancement and career progression
• Hotel management professionals looking for additional certification
• Hospitality service providers aiming to elevate their operational standards
• Anyone passionate about hospitality and eager to understand its core operations
Learning Outcomes:
Upon completion of the course, participants will be able to:
• Understand the structure and functions of the global and local hospitality industry.
• Develop exceptional customer service skills to exceed guest expectations.
• Implement food safety and HACCP standards within catering operations.
• Apply hotel safety protocols, including fire safety and first aid.
• Manage housekeeping operations efficiently and maintain high guest room standards.
• Execute effective food and beverage service operations.
• Understand key marketing and sales strategies tailored for hospitality.
• Strengthen soft skills including leadership, communication, time management and body language.
Course Modules:
Module 1: Introduction to Hotel & Hospitality Management
– Overview of the Global Hospitality Industry
– Types of Hotels and Staff Hierarchy
– Roles and Responsibilities in Hotel Management
Module 2: Customer Service (CPD Certified)
– Skills and techniques to deliver exceptional service, enhance guest satisfaction, and handle customer interactions effectively across hospitality settings.
Module 3: Telephone Etiquette (CPD Certified)
– Professional communication skills for handling customer inquiries, managing calls efficiently, and creating positive impressions over the phone.
Module 4: Highfield Level 1 International Award in Food Safety
– Food Safety Regulations and Best Practices
Module 5: Highfield Level 2 Award in HACCP for Catering
– Hazard analysis and critical control measures to implement effective food safety management systems.
Module 6: Safety and Security in Hotels
– General Safety Protocols
– First Aid Basics and Fire Warden Responsibilities
Module 7: Housekeeping Management
– Overview of Housekeeping Operations
– Cleaning Techniques and Standards
– Guest Room Preparation and Inspections
Module 8: Food and Beverage Service
– Introduction to Food & Beverage Operations
– Food Service Techniques and Upselling
– Bar and Beverage Service
Module 9: Soft Skills Development
– Time Management
– Leadership and Teamwork
– Communication Skills
– Body Language Basics
Certificates Awarded Upon Completion:
Participants will receive the following five certificates upon successful completion of the training:
• Certificate of Completion in Hotel & Hospitality Management Training (Issued by Inspire Management Training Center)
• CPD Certification for Customer Service
• CPD Certification for Telephone Etiquette
• Highfield Level 1 International Award in Food Safety
• Highfield Level 2 International Award in HACCP for Catering
Key Benefits
• Comprehensive Curriculum: Covers all critical aspects of hospitality management.
• Recognized Certifications: Participants will receive two prestigious international certifications, the CPD and Highfield, both of which enhance career prospects and demonstrate expertise in critical areas of hospitality management.
• Practical Learning: Real-world examples and activities for immediate application.
• Expert Trainers: Learn from seasoned hospitality professionals.
• Local and Global Focus: Special insights into both global standards and local (Qatar) practices.
Assessment Methods:
Participants will be evaluated through a combination of quizzes and practical assessments to ensure they have mastered the course content and can apply their learning effectively in real-world scenarios.
These evaluations will be conducted at various stages throughout the course to track progress and provide feedback for improvement.
Requirements:
• Minimum qualification of a high school completion certificate.
• Proficiency in English language, including the ability to understand, read, and write, is essential for effective participation in the training.
