IATA Ground Operations Management

Course Details

Call Me Back

Control and supervise an airline station in a self-handled or outsourced environment.

Participants are recommended to have at least 2 years of professional experience across ground handling functions

This course is recommended for:

Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
Exam Format: Multiple Choice questions, Closed Text Book
Number of questions: 100
Time Allowance: 3 hours
Passing Grade: 60 correct answers
Distinction Grade: 90 correct answers
Number of exam attempts: 2

Upon completing this course you will have the skills to:

Control and supervise an airline station in a self-handled or outsourced environment
Use Ground Handling and Service Level Agreements (SLAs) to suit your station’s handling needs, reduce costs and provide quality service
Prevent fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Implement a Safety and Security Station Management System according to industry standards and recommended practices
Motivate staff and effectively monitor their performance
Use and work with the latest edition of the IATA Airport Handling Manual (AHM) which is included in the course price.

An IATA Certificate is awarded to participants successfully passing the final exam.