Control and supervise an airline station in a self-handled or outsourced environment.
Prerequisites
Participants are recommended to have at least 2 years of professional experience across ground handling functions
Who should attend
This course is recommended for:
- Airlines, ground handling and other service providers
- Airport authorities
- Ground operations professionals at a supervisory level
Exam information
- Exam Method: Online exam with remote supervision or an exam in one of IATA’s Exam Centers (where physical presence is required)
- Exam Format: Multiple Choice questions, Closed Text Book
- Number of questions: 100
- Time Allowance: 3 hours
- Passing Grade: 60 correct answers
- Distinction Grade: 90 correct answers
- Number of exam attempts: 2
- The importance of Operational and Occupational Health and Safety training
- Managing risk and the components of Emergency Response Plans (ERPs)
- The use of SGHA contracts and Service Level Agreements
- Operational standards in the IATA Airport Handling Manual (AHM)
- The latest trends in passenger/baggage handling and catering
An IATA Certificate is awarded to participants successfully passing the final exam.
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