Course Objectives By the end of this training, participants will be able to:
- Demonstrate professional etiquette and interpersonal communication
- Handle guest and visitor interactions with confidence and courtesy
- Maintain proper grooming, hygiene, and workplace cleanliness
- Apply culturally sensitive service practices in a hospitality setting
- Serve beverages and attend to office service tasks with professionalism
Key Modules
1. Professional Etiquette in the Workplace
- Role and responsibilities of office boys
- Professional behavior standards
- Respect and discipline
2. Communication Skills
- Basic verbal communication
- Greeting and welcoming guests
- Telephone etiquette
3. Grooming & Personal Presentation
- Dress code standards
- Personal hygiene
- Professional appearance
4. Customer Service Basics
- Handling visitors
- Serving beverages professionally
- Assisting staff and management
- Maintaining confidentiality
5. Workplace Safety & Responsibility
- Basic safety awareness
- Time management
- Teamwork and cooperation
Conclusion
This 4-hour training enhances professionalism, communication skills, and hospitality standards, enabling office support staff to represent the organization positively and contribute to a productive work environment.
