Certification Overview
Your success as a manager often depends on how effectively your team operates. Strong teamwork is critical to problem-solving, motivation, and achieving organizational goals. Research has shown that individuals perform better in groups, and leadership plays a vital role in harnessing this potential.
The Certified Team Leader (CTL) course provides practical insights into team leadership and modern leadership practices, helping leaders unlock the full potential of their teams. With teams forming the foundation of organizational success, this program strengthens leadership capabilities to drive service, quality, cost, value, speed, efficiency, and performance.
The course also integrates Self-Leadership principles, empowering participants to take responsibility for their outcomes, set personal direction, and manage priorities effectively. Drawing inspiration from leaders like Walt Disney and Wayne Gretzky, self-leadership emphasizes focus, learning, and commitment to achieving meaningful results.
This one-day workshop and certification help participants internalize the four pillars of self-leadership, develop team management skills, and lead with confidence in diverse organizational contexts.
Exam Information
Exam Pattern: 70 Multiple Choice Questions (MCQs) – 80% required to pass (56/70 correct).
Exam Duration: 60 Minutes (1 hour).
Exam Format: Non-proctored, available anytime within an 8-month validity period.
Includes 2 exam attempts per voucher.
If unsuccessful after 2 attempts, candidates may purchase a new voucher for 2 additional attempts.
Note: A voucher is not valid for a second attempt if the candidate passes on the first attempt.
Certification Validity: Lifetime
Course Outline
Module 1 – Team Building
Types of Teams
The TORI Model
Team Player Survey
Organizations Today
Stages of Team Development
Communication Skills
Shared Leadership
DeBono’s Thinking Hats
Managing Team Conflict
Trust/Relationship Model
Obtaining Consensus
Team-Shaping Factors
Team Problem-Solving
SWOT Analysis
Module 2 – Building Better Teams
Defining Teams & Establishing Norms
Working as a Team
Identifying Your Team Player Type
Building Trust
Stages of Team Development
Team Building with TORI
Effective Communication
Becoming a Good Team Player
Module 3 – Leadership Skills
Managing Time & Energy
What Makes a Good Leader
Communication as a Leadership Tool
The Commitment Curve
Employee Development Models
Conflict Management & Difficult Issues
Traits of Successful Leaders
Module 4 – Self-Leadership
What is Self-Leadership?
Self-Awareness & Change Management
Understanding Behavior & Motivation
Optimism and Drive
Applying Self-Knowledge in Leadership
Target Audience
The CTL certification is ideal for:
Managers and team leaders responsible for building and leading teams.
Practicing or aspiring first-line managers.
Middle managers across academic, professional, or support services.
Anyone in a leadership role seeking to strengthen team leadership skills.
