Course Objectives
By the end of this program, participants will be able to:
- Understand the role and responsibilities of a hospitality supervisor
- Apply effective leadership and communication skills
- Monitor and improve team performance
- Maintain high service quality standards
- Handle workplace challenges and conflicts
- Ensure smooth daily operations
- Support customer satisfaction and business goals
Key Modules
1. Role of the Hospitality Supervisor
- Supervisory responsibilities
- Leadership fundamentals
- Operational oversight
2. Communication & Team Leadership
- Effective communication skills
- Motivation techniques
- Team coordination
3. Service Standards & Quality Control
- Maintaining operational standards
- Monitoring performance
- Continuous improvement
4. Problem Solving & Conflict Management
- Handling staff issues
- Decision-making skills
- Workplace professionalism
5. Basic Operational Management
- Daily reporting
- Time management
- Ensuring efficiency in operations
Conclusion
The CHS Training equips participants with practical supervisory skills to lead teams effectively, maintain service excellence, and support operational success in the hospitality industry.
