Course Overview
This certification will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical via our E-Course
Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.
E-Course Duration: 10 to 15 Hours
Exam Information
- The exam comprises 50 Multiple Choice Questions out of which the candidate needs to score 70% (35 out of 50 correct) to pass the exam.
- Exams are online and proctored based, using a webcam and a reliable internet connection exams can be taken anywhere and anytime.
- The total duration of the exam is 1 hour (60 Minutes).
- No external sources of information may be accessed during the exam held via ProctorU. Further details of the materials permitted are provided:
- Identification Proof
- If a candidate does not pass the exam in the second (2nd) attempt, the candidate must wait for a period of at least fourteen (14) calendar days from the date of their attempt to retake the exam for the third (3rd) time or any subsequent time.
- The exam can be taken any number of times.
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The Certified Call Center Associate (CCCA)™ Certificate is valid for life.
