Course Objectives
By the end of this course, participants will be able to:
• Understand the fundamentals of air cargo operations.
• Explain the journey of cargo from booking to delivery.
• Identify key cargo documentation and regulatory requirements.
• Describe warehouse procedures and safety guidelines.
• Understand the handling process for different categories of cargo.
• Recognize the importance of quality and customer service in cargo operations.
• Demonstrate familiarity with international cargo standards (IATA, ICAO).Course Outline (Theory Only)
Module 1: Introduction to Air Cargo Industry
• Overview of the global air cargo industry
• Role of air cargo in supply chains
• Key stakeholders: airlines, ground handlers, freight forwarders, customs
• Basic industry terminology
Module 2: Air Cargo Regulations and Compliance
• IATA, ICAO, and national regulatory bodies
• Importance of compliance in cargo operations
• Security requirements for cargo movement
• Regulatory updates and best practices
Module 3: Cargo Acceptance Procedures
• Cargo booking and reservation process
• Shipper’s responsibilities
• Acceptance checklists and validations
• Restricted and prohibited items
Module 4: Documentation in Air Cargo
• Air Waybill (AWB), HAWB, MAWB, manifest
• Commercial invoice, packing list, certificates
• Introduction to e-AWB and digital documentation
• Importance of accuracy and legal implications
Module 5: Cargo Handling and Build-Up
• Cargo warehouse flow and segregation
• ULDs, pallets, and container types
• Loading, unloading, and securing cargo
• Handling fragile and temperature-sensitive cargoModule 6: Special Cargo Handling
• Basic awareness of dangerous goods
• Perishables
• Live animals
• High-value cargo
• Human remains handling procedures
Module 7: Safety and Security in Cargo Operations
• General safety practices
• PPE requirements for cargo staff
• Security screening procedures
• Hazard identification and incident prevention
Module 8: Warehouse Operations Overview
• Storage systems and warehouse layout
• Cargo tracking and inventory control
• Equipment used in cargo warehouses
• Team coordination and communication
Module 9: Customer Service in Cargo Operations
• Effective communication with shippers and clients
• Handling complaints or delays
• Service quality standards
• Importance of timely updates
Module 10: Case Studies and Industry Scenarios
• Common cargo operational challenges
• Real-world examples of cargo mishandling
• Lessons learned and prevention strategies
Module 11: Review, Q&A, and Closing Discussion
• Summary of key learning points
• Participant questions
• Course evaluation
