Key topics
o The IATA Billing and Settlement Plan
o BSPlink training
o BSP standard traffic documents
o BSP agent billing reports and remittanceprocedures
o IATA Accreditation
Prerequisites
There are no prerequisites for this course
Course format
This course requires approximately 18 hours of study, to be completed in 6 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam. Student performance will be based on an examination.
Objectives
Upon completion of this course you will be able to:
o Understand basic BSP processes, common terms, abbreviations, reporting calendar and billing reports
o Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
o Perform all procedures related to document refunding and voiding
o Process credit card payments and prevent credit card fraud
o Investigate the status of BSP transactions and handle remittance procedures
o Manage agency credit and debit memos
Target audience
o Travel agency owners
o Accountants and travel agency back-office personnel
o Travel agents
o Airline billing staff
Flexible learning
This self-study e-learning course is a quick and flexible training method that allows you to learn using short, interactive modules. Order online to receive access to this course on our e-learning platform.
Exam information
o Non-supervised online-based exam, that can be taken any time at your convenience.
o Passing grade is 70% correct answers.
o You will be given 1 attempt to successfully complete the final exam.
Certificate Awarded
Upon successful completion of the exam, you will be awarded an e-Certificate available for you to print for your records.
Table of contents
Introduction to the IATA BSP system and BSP language
o BSP processes, common terms and abbreviations
Introduction to BSPlink
o BSPlink tool
BSP standard traffic documents and procedures
o Document refunding and voiding
o Processing credit card payments
o Preventing credit card fraud
BSP agent billing reports and procedures
o BSP reporting calendar
o BSP billing reports
o BSP transactions and remittance
BSP agent remittance procedures
o Remittance procedures and methods
o Agency credit and debit memos
BSP agent best practices and common solutions
o Frequently asked questions
o Solutions to common challenges
o Best practices in agent reporting, remittance and BSPlink
