Branch Manager Standards
T1) The Importance of the Branch Manager
T2) Job of the Branch Manager
T3) Employee and the Customer Needs
T4) Branch Manager Challenges
T5) History of Your Financial Institution
T6) Vision and Values
Branch Managers Sales Skills
T1) Selling is a Service
T2) Sales and the Branch Manager
T3) The Sales Compass
T4) Identify the Need
T5) Build the Relationship
T6) Advance the Sale
T7) Customize Solutions
T8) Value Proposition
T9) Overcome Objections
T10) Close the Sale
T11) Quality Service
Communication for Branch Managers
T1) The Importance of Communication
T2) Interpersonal Skills
T3) Face-to-Face Communication
T4) Perception and Communication
T5) Communicate to Influence and Inspire
T6) Establishing Rapport
T7) The LMX Theory
T8) 12 Aspects of Relationships
Branch Managers are Sales Leaders
T1) Strengths of a Sales Leader
T2) Sales Leader Skills
T3) Importance of Sales Coaching
T4) Coaching Success
T5) Motivators
T6) Understanding Motivation
T7) Methods of Motivation
Branch Managers and Business Development
T1) Market-Driven Focus
T2) Analyzing & Segmenting Your Market
T3) Setting Goals
T4) Evaluating & Adapting
T5) Improving Market Value & Wallet Share
T6) Work with the Phone Prospects
T7) Leaving a Voicemail
T8) Business Contacts Through Email
