Objectives
Upon completion of this course, you will be able to:
o Define the ground operations working environment
o Know standard ramp operations terminology
o Describe the departments of an airport and how they work together
o Discuss basic safety and security for efficient operations
o Identify procedures for key aircraft ground servicing tasks
o Use the ATA Airport Handling Manual and IATA Ground Operations Manual standards
Target audience
o Anyone interested in pursuing a career with an airline or ground service provider
o Recently recruited airline, airport and ground handling staff
Recommended level
o Adv level
Prerequisites
There are no prerequisites for this course.
Key topics
o Introduction to the airside environment and airport ramp services
o Aircraft characteristics and turnaround plan
o Cleaning, catering and other services
o Ground service equipment
o Standard operating procedures
o Airside safety
o Ramp security awareness
o Future developments in the sector of ramp services
Material
o The most current IATA Ground Operations Manual (IGOM) and the Airport Ramp Services course textbook will be provided in ebook and technical specifications for the IGOM.
Course format
o This is a self-study course, which will take you approximately 40 hours to complete depending on your previous knowledge and experience.
o The course materials are provided in e-book format. (20 hours trainer led & 20 hours self study)
o You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course.
o Your performance will be based on an examination.
Please note:
o Once you have completed the exam you will no longer have access to the course material.
o After the enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam.
Certificate awarded
Upon successful completion of the exam, you will be awarded an IATA Certificate .
Table of contents
Introduction to airport ramp services
o The world of airport ramp services
o Understanding the context
o The airline industry today
How an airport works
o Introduction to airport
o Airport personnel
o Processing passenger and baggage
o Freight
Aircraft ground handling
o About the aircraft
o Aircraft turnaround plan
o Ground service equipment
o Aircraft turnaround process
Aircraft loading and unloading
o Principles of weight and balance
o Load planning
o Loading and unloading
o Narrow body aircraft
Wide-bodied, containerized aircraft and dangerous goods
o Loading wide-bodies aircraft
o Handling dangerous goods
Associated diplomas
You may also apply this course toward an IATA Diploma in Airport Operations Foundation.
Catering
o Catering services
o Procedures for delivery
o De-catering and catering aircraft
Other ground handling services
o Types of aircraft cleaning
o Cabin cleaning
o Potable water servicing
o Lavatory servicing
o Exterior cleaning of aircraft
o De-icing
Airside safety
o Safety airside
o Your safety
o Safety precautions
o Emergency situations
o Aircraft damage reporting
Security
o Airport security
o Security procedures
Future in the industry
o Air ramp services: future trends
o Your future: landing a job in aviation
