Course Outline
Module 1 – Problem Management
Problem-solving definitions and models
Decision-making tools and techniques
SWOT Analysis and group decision-making
Analyzing and selecting solutions
Planning and organizing effectively
Hands-on case studies and exercises
Module 2 – Change Management
Understanding change and the change cycle
Human reactions to change and pace of adaptation
Dealing with resistance and anger
Stress management strategies
Practical frameworks for adapting to change
Module 3 – Secrets of Change Management
Bridges, Conner, and Janssen change models
Six reactions to change
Identifying needs, costs, and benefits of change
Setting visions, goals, and strategies
Communication skills and employee empowerment
Building resilience and managing stress
Acknowledging emotions and supporting transitions
Target Audience
Problem or Change Managers
Professionals in education or corporate sectors seeking career progression in problem and change management
Individuals aspiring to shift into problem and change management roles in the private sector
