Step into the world of premium hospitality with the Service Excellence & Guest Experience module—a transformative 20-hour training priced at QAR 2,600. This course is designed to refine your natural talents into professional-grade service skills, preparing you for front-of-house roles where every interaction becomes a memorable moment.
Module Breakdown:
- Hospitality Fundamentals & Mindset (6 hours):
Develop a service mindset that turns everyday interactions into cherished guest memories. Learn guest psychology, embrace cultural diversity, and cultivate a confident, professional presence. - Communication & Cultural Competency (6 hours):
Master the art of connecting with guests from diverse backgrounds. Practice active listening, internal communication protocols, and cross-cultural communication to anticipate and meet guest needs. - Service Standards & Recovery (4 hours):
Immerse yourself in luxury service protocols and anticipatory service techniques. Learn how to transform service challenges into loyalty-building opportunities through effective recovery strategies. - Guest Relations & Conflict Resolution (4 hours):
Build strong guest relationships and handle complaints with empathy and professionalism. Learn to de-escalate difficult situations and foster positive experiences even under pressure.
Key Outcomes:
- Deliver world-class service across luxury and casual settings
- Communicate effectively with guests and team members
- Navigate cultural nuances with confidence
- Resolve conflicts gracefully and empathetically
- Create emotional connections that drive guest loyalty
- Thrive in high-pressure service environments
Whether taken independently or as part of a broader certification, this module provides foundational skills recognized across the global hospitality industry. Prepare for a career where you craft unforgettable experiences and make every guest feel like royalty.
