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Handling claims in air cargo involves the application of a strict documentary process in line with
the specific legal frameworks applicable. A correct claims process will lead to the proper settlement
of claims mitigating potential frustration of any stakeholder involved.
This course will provide you with the knowledge of the current crucial legal aspects of carriage of
cargo by air for all industry stakeholders who are concerned with effective cargo claims handling
and loss prevention.

Course format

This classroom course provides 2 days (16 hours) of instruction delivered by an official INSPIRE
TRAINING ACADEMY Instructor
Student performance will be based on an assessment

Prerequisites

Participants should have prior knowledge of air cargo procedures
Recommended level is Intermediate
The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

What you will learn

Upon completion of this course, you will be able to:

Identify legal instruments in the air cargo industry
Process cargo claims
Create more effective and efficient claims
Identify obligations and the right of a claimant

Course content

The nature, sources and principles of legal framework in air cargo industry
The 1929 Warsaw Convention
The 1955 Hague Protocol
The 1975 Montreal Protocol
The 1999 Montreal Convention
General conditions of carriage
Conditions of contract
Obligation and right of the shipper/consignee/claimant
Cargo claims handling procedures, awareness and prevention

Activities

Analysis of court report
Who should attend

This course is recommended for:

Airlines and freight forwarders insurance manager and legal counsel
Airlines and freight forwarders claims managers
Claims process personnel
Aviation lawyers

Certificate awarded

An INSPIRE Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

Duration : 8 Hours

Training Expired

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Professional Certificate for Restaurant Server

Price: QAR 500

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Cargo Claims And Complaint Handling

Training Schedule Details

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