Study popular tourism destinations and improve your sales skills to successfully advise your clients on the best travel options. Learn how to customize and construct complex travel itineraries, develop specialized knowledge of travel products and gain the skills to process ticket exchanges and reissues. Improve your sales skills to successfully turn prospect and existing customers into returning customers and learn how to understand how industry regulations affect your travel operations.
What you will learn
Upon completing this course you will have the skills to:
o Identify and provide advice on popular destination countries
o Advise on modes of transportation, accommodation, and tour products
o Apply IATA resolutions to your travel business and activities
o Prospect new and existing customers and counter sales objections
o Construct complex itineraries and manage changes to ticketed journeys
Course content
o Destinations
o Selling techniques and social media marketing
o Fare construction and ticket exchanges/reissuance
o Travel industry laws and regulations
o Niche products including tour customization, luxury and group travel options
o Accommodation products other than hotels
Who should attend
This course is recommended for:
o Foundation in Travel and Tourism graduates
o Retail, home-based and niche travel consultants
o Reservations, marketing and sales personnel
Certificate awarded
By successfully completing the examination you will receive the Travel and Tourism Consultant Diploma.
Exam information
o Exam Method: Online exam with remote supervision
o Exam Format: Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
o Number of questions: 100
o Time Allowance: 3 hours
o Passing Grade: 60 correct answers
o Distinction Grade: 85 correct answers
o Number of exam attempts: 2
Duration : 200 Hours
