Workshop Objectives
• Define facilitation and identify its purpose and benefits.
• Clarify the role and focus of a facilitator.
• Differentiate between process and content in the context of a group discussion.
• Provide tips in choosing and preparing for facilitation.
• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.
• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.
• Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.
• Define what interventions are, when they are appropriate and how to implement them.
Module One: Getting Started
• Workshop Objectives
• Action Plan
• Evaluation Form
• Pre-Assignment
• Pre-Test
Module Two: Understanding Facilitation
• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?
• Practical Illustration
• Review Questions
Module Three: Process vs. Content
• About Process
• About Content
• A Facilitator’s Focus
• Practical Illustration
• Review Questions
Module Four: Laying the Groundwork
• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data
• Practical Illustration
• Review Questions
Module Five: Tuckman and Jensen’s Model of Team Development
• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing
• Practical Illustration
• Review Questions
Module Six: Building Consensus
• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing
• Practical Illustration
• Review Questions
Module Seven: Reaching a Decision Point
• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique
• Practical Illustration
• Review Questions
Module Eight: Dealing with Difficult People
• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own
• Practical Illustration
• Review Questions
Module Nine: Addressing Group Dysfunction
• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track
• Practical Illustration
• Review Questions
Module Ten: About Intervention
• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention
• Practical Illustration
• Review Questions
Module Eleven: Intervention Techniques
• Using Your Processes
• Boomerang it Back
• ICE It: Identify, Check for Agreement, Evaluate How to Resolve
• Practical Illustration
• Review Questions
Module Twelve: Wrapping Up
• Words from the Wise
• Lessons Learned
