What you will learn

• Understand the global cargo world to avoid strategic and tactical errors
•  Reduce your operating costs and maintain optimum levels of customer service
•  Capitalize on the changes within the cargo industry by researching and planning effectively
•  Understand shippers’ changing needs and how to adjust your business for immediate results
•  Improve your competitive performance by acquiring exceptional management tools

Who should attend?

• Cargo commercial managers
• Cargo operations managers
•  Freight forwarders
•  Cargo agents

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
•  Student performance will be based on an assessment

Prerequisites

• Participants should have prior knowledge of air cargo procedures
•  Recommended level is Intermediate
•  The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or
  the equivalent level for other languages.