Description
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need.
IATA Certified Courses
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Handling a Challenging Customer
QAR 500.00 / QAR 1,500.00 (Please choose your preferred training method from below the option box to add it to cart)
Learn how engaging customers properly can benefit both the employee and customer. Effective customer service can change a company’s reputation for the better.
What you’ll learn
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Understand the diverse challenges posed by customers
- Develop strategies to adapt to challenging circumstances
Additional information
| Choose a training method | Classroom/Virtual Training, E-Learning |
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