HOTEL AND HOSPITALITY MANAGEMENT COURSE-Full Program

HOTEL AND HOSPITALITY MANAGEMENT COURSE-Full Program

QAR 3,500.00

CERTIFICATION BY HIGHFIELD, CPD & INSPIRE MANAGEMENT TRAINING CENTER

It is a 60 hours program

This Hotel and Hospitality Management Course meets industry demand for efficient, competitive and responsible professionals in a globally competitive hospitality industry. It’s an ever expanding industry with multiple job opportunities. It prepares the student for employment in Management and supervisory positions. It is a stepping stone into wide varieties of jobs in a variety of industries and locations such as lodging accommodation, food and beverage services.

Who needs the course?
Anyone aspiring to head start their career in Hotel & Hospitality Industry.
Requirements:

  • Minimum qualification is high school completion certificate.
  • Proficiency in English language to understand, read and write.

Curriculum

PART 1: PERSPECTIVES ON CAREERS IN HOSPITALITY
– The Hospitality Industry
– Forces Affecting Growth and Change in the Hospitality Industry
– Soft Skills:
Telephone Etiqutte
Customer Service

PART 2: FOOD SERVICE
– Restaurant Industry Organization:Chain, Independent, or Franchise
– Competitive Forces in Food Service
– On-Site Food Service
– Issues Facing Food Service
– HABC Level 3 International Award in Food Safety – Catering

PART 3: LODGING
– Lodging: Meeting Guest Needs
– Hotel & Lodging Operations
– Forces Shaping the Hotel Business
– Competition in the Lodging Business

PART 4: TRAVEL & TOURISM
– Front Desk & Back Office
– Destinations: Tourism Generators
– Limousine Arrangement
– Airport Transfers
– Guest Relationship
– City Tour Guidance
– Governmental Travel Requirements and Procedures
-Technology in the travel Industry / Computer Reservations Systems Basic
– Travel Geography

PART 5: MANAGEMENT IN THE HOSPITALITY INDUSTRY
– Management: A New Way of Thinking
– Planning in Hospitality Management
– Organizing in Hospitality Management
– Staffing: Human Resources Management in Hospitality Management
– Control in Hospitality Management
– Leadership & Directing in Hospitality Management

Career Pathways

After completion of the training the trainee/student is equipped with following skills & values required in the diverse, fast-paced hotel & hospitality industry:

  • Describe the roles and functions of a leader in the hospitality industry.
  • Understand the importance of goal-setting and team-building.
  • Understand the importance of conflict management skills.
  • Understand the need for career planning.
  • Apply production forecasting techniques and procedures.
  • Describe physical and perpetual inventory systems.
  • Evaluate food and beverage operations control processes.
  • Recognize the importance of outstanding guest service quality, server-guest relationships, and ethics.
  • Improve ability to exercise judgment and critically analyze problems.
  • Interpret the fundamental principles of essential hotel & hospitality business functions.
  • Demonstrate professional behavior and competencies in customer service.
  • Develop a range of leadership skills and abilities such as motivating others, leading changes, and
    resolving conflict.
  • Recognize the challenges and opportunities of working effectively with people in a diverse
    environment.