Participants learn effective communication, problem-solving, and interpersonal skills to enhance customer satisfaction and loyalty.

Learn what customer service means in relation to all your customers, both internal and external?‍??‍?

• Recognize how your attitude affects customer service
• Identify your customers’ needs
• Use outstanding customer service to generate return business
• Build good will through in-person customer service
• Provide outstanding customer service over the phone
• Connect with customers through online tools
• Deal with difficult customers